Return Policy
RETURNING AN ITEM
Your satisfaction guaranteed!
If
you have received damaged, defective, or incorrectly shipped
merchandise please notify Customer Service within 30 days and follow the
Returns Procedures below for a full refund or to request a replacement.
If
you simply changed your mind, please return it within 30 days. Please
keep in mind that in this case we'll ONLY accept returns of unopened
merchandise in perfect resalable condition. Original shipping and
handling charges cannot be refunded, and you will be responsible for all
costs associated with the return shipment.
Returns Procedures
Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:
1. Contact Customer Service
You
must contact Customer Service to inform them of the damaged/defective
or not as ordered item that you received. You may email our customer
service using our CONTACT US Section.
Please include the following information in your e-mail:
Your order confirmation number
Your name
Your phone number
Item SKU# (barcode)
Product Name
Reason for return
Action to be taken - Refund or replacement if damaged or defective
2. Pack and Send
Fill out the return label (provided on the back of your invoice).
Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
Enclose the original packing slip/invoice in the package.
We
want you to be satisfied with your purchase from us. Before you accept
delivery of your major product, please inspect it. If any issue exists,
you may refuse delivery. Once you have accepted delivery. Please contact
us immediately regarding defects, damage or other issues.
Refund method and timing
With
a few exceptions, we will reimburse you for returned items in the same
way you paid for them. If you prefer, you can make an exchange for the
same item.
For returns by
mail, once we receive your return, we will process it within 7–10
business days. Depending on your bank’s processing time, it may take up
to 10 days after we process the return to reflect on your account.
